Who are Nynex?
Why choose Nynex for your telecoms?
Telecoms price promise
Nynex guarantees to give you the lowest prices for your telecoms services.
Switch to us and we guarantee that we will beat any prices that you see or are offered by any other provider.
How it works
Telecoms price promise applies to line rental and call services only. Competitor’s offer must include prices for all call types, any applicable call set up or minimum call charges, line rental and all other services. Competitor’s offer must be for PSTN lines and calls in the UK for business use. Competitor’s offer must be provided to us by email at firstname.lastname@example.org . Excludes Broadband and Fibre products.
30 day trial
We appreciate this service may seem too good to be true. That’s why we offer all prospective customers a 30 day, no commitment trial.
If, during that time, our low costs and excellent service don’t impress, just pay for the services you’ve used and you can move to the provider of your choice.
How it works
You have up to 30 days to allow you to evaluate how good our services are. If you choose to leave us during the trial period you will only be required to pay for the services you have used during that period and there is no charge for ending the contract early. Don’t forget to return any equipment you have been sent or you will incur a charge for it. Excludes Fibre products and the line on which Fibre is supplied.
Our customer service
We’re always looking for new ways to give you a higher standard of customer service. When you’re part of the Nynex family you can expect:
Low price line rental
Our competitive line rental is just £13.50 per month, per line (or channel), with flexible pricing plans and tailored features that our customers love.
Nynex offers a range of ADSL and fibre broadband solutions, tailored to meet the unique demands of your business. We make sure you stay connected.
Discover your next business mobile plan to keep you in touch on the move. Choose from a range of independent SIM-only, iPhone and Samsung solutions.
Frequently asked questions
What if I’m already in a contract?
Most people are in some form of a contract. However, that is not an issue right now. Let us explain why. Once you’ve signed up with us we’ll place the transfer orders and apply to bring your services over to us. The transfer order tells your current supplier that you are changing suppliers. The industry is set-up in this way to ensure your current supplier notiﬁes you of any contractual obligations you may have prior to switching over. If you ﬁnd you are in some form of contract then you have the right to cancel your transfer up to the time you switch over to us. You remain in control of the transfer process. All we ask is that you keep an open mind and call us to discuss the matter if you do ﬁnd out that you’re in a contract.
What happens if I get a termination fee from my current supplier?
It’s important to note that not all contracts have Early Termination Charges. If your contract does include an Early Termination Charge you should have been told how it would be calculated when you agreed to the contract. If you’re charged an Early Termination Charge we have an offer where we’ll credit your Nynex account to the value of the charge up to a maximum of £200.00, all you need to do is phone our Welcome Team on 0161 870 2202 who will be able to assist you. We’ve got more information on this in our customer materials. It is a regulatory requirement for your current supplier to notify you of any Early Termination Charge before you transfer to us. If you are informed that an Early Termination Charge may be applicable, you should contact our Welcome Team who will discuss your options and you may cancel your contract with us during the transfer period, without cost.
How much will I have to pay in Early Termination Charges?
Early Termination Charges vary from supplier to supplier, but any Early Termination Charge you receive should be limited to the actual loss of proﬁt your supplier has from you ending the contract early and will be based on how long you have left on your contract and how much your bill is.
I’m in the middle of a change of address / I’m having new lines installed. Can you do it instead?
If you’ve already started the process it will be quicker for you to continue and complete the order with your existing supplier. Once completed we will be able to transfer your lines over to us. We can make a note of the change of address/new line installation date so that our Provisioning Team can arrange for the transfer once the order has completed.
Why do I have to pay by Direct Debit? Can I just pay by cheque?
The only way we can give you the great prices we’ve discussed is by ensuring all our customers pay by Direct Debit, and it’s important that you remain on Direct Debit once we begin supplying you. Paying by Direct Debit also means you’ll beneﬁt from:
- The Direct Debit Guarantee
- Quick and easy payments, no hassle, no stamps, no envelopes
- Our best rates
- 7 days advance notice before payment is taken
When do I get billed?
We invoice on a monthly basis and we issue bills on or around the 10th of each month and collect our Direct Debits on or around the 24th of each month.
What broadband speeds can you provide?
Broadband speeds vary from customer to customer as they are dependent on both line quality and distance from the exchange. We can provide a download speed of up to 17 Mbps* with our broadband or up to 76 Mbps* with our Absolute Fibre package which is based on the fact that over 10% of users on the network achieve this speed or above. We deploy Dynamic Line Management which actively seeks to optimise the stability and speed of your service.
What is FraudDefender and why do I need this?
FraudDefender is charged at £1.49 (excluding VAT) per month with the ﬁrst two months free of charge. Statistics from The Telecommunications UK Fraud Forum (TUFF) estimates £953million is lost to telecoms fraud a year so it’s very important that you protect your business. Telecom fraudsters hack into phone lines and use them to make unsolicited phone calls to expensive and premium destinations, which can result in thousands of pounds worth of call charges in a few hours. Attacks on unmonitored lines often go unnoticed until charges are invoiced, but with convictions few and far between, the customer is left to pay the bill. Early detection of unusual call activity is key to reducing the risk of ﬁnancial damage. FraudDefender monitors your lines 24/7, 365 days a year and detects unusual call activity on your line. The ﬁrst two months are free of charge but you can opt out at any time if you wish to.
Will I get any downtime when transferring my broadband services?
The chance of you noticing any downtime is unlikely during a transfer of services. However, like all service providers, we can’t guarantee there will be no downtime. Please note, when switching to one of our Fibre packages there will be some temporary downtime.